All orders received before 2pm (NZDT) will be dispatched the same day
Please note, orders will be shipped from Australia. All duties and taxes required by New Zealand customs are the responsibility of the customer.
An update from Australia Post
14 April 2020
There are delivery delays in our network due to:
reduction in air freight capacity and passenger flights (which also carry our parcels)
a significant increase in parcels that require manual sorting
health & safety measures at our facilities (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
These delays can be up to a few days, particularly to regional and rural communities, and mean that:
Priority Mail services may be suspended
the delivery time for Perth and Brisbane may increase by up to five days
the delivery time for North Queensland may increase by up to seven days
the delivery times for Tasmania may increase by three days
Next Day Express Post Services into regional and rural communities may not be able to be maintained
What we're doing
moving more parcels through our road network (to accommodate domestic flight restrictions)
exploring all available transport alternatives and options, and working with the Australian Government, to minimise impacts for customers
In some cases, we're having to process and deliver from an alternate location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.
Use our tracking tool to keep up to date with estimated delivery times.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off.