Store: RY New Zealand

Hassle Free Returnswithin 120 days

If you are not 100% satisfied with your purchase, you can return your order to us for a store credit.

If for whatever reason you are not happy with your purchase, just email our customer service team at and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store the credit will be applied to your account.

Conditions for returns:
  • Product must be returned, and arrive back in new condition with original box, packaging and contents.
  • On return, your products will be inspected. Please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
  • You must contact us before returning anything and obtain a return authorisation.
  • Return shipping is at the expense of the customer.
  • 120 day return policy starts from the invoice date of your order.

Faulty Goods

If you think there is a fault with an item that you received, please contact us immediately.

If it is an electrical item and you wish to make a claim under warranty please read our Warranty information below, you are entitled to a replacement or refund. Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.


Goods Lost or Damaged in TRANSIT

Here at we do our best to make sure your goods arrive on time and in good condition. offer all customers the opportunity to insure the parcel during the checkout process.

If an order has gone missing and the customer has insured the parcel, will launch an investigation on the customers behalf. These inquires can take up to 10 business days. If after ten days the parcel cannot be found will replace your parcel free of charge.

Customers who choose not to take shipping insurance on the parcel, accept that is not responsible for the loss of the parcel and the parcel will not be replaced, reshipped or refunded.



Product warranties are held with the manufactures with a minimum 12 months. If you need to have an electrical item repaired, whilst it is under the warranty period, RY will cover the shipping charges involved to and from the manufacturer. The cost in returning the item to us so that we can do this will be at your expense. In some cases you will need to deal directly with the brand or manufacturer, in which case will provide you with all necessary contact details.



You will aways be refunded via the same method you originally used for payment.